Can I make a return?

You have the right to cancel an order within a period not exceeding 30 days, without having to justify yourself for it, as long as they are not personalized items. The cancellation period begins on the day you receive the last item (or items) of your order.

How do I have to make the return?

You should visit the following LINKand follow the steps indicated by it. You can send us the article (or articles) by the courier you want or even by mail. These costs are borne by the customer.

Can I take the items to a physical store for the return?

Of course. You can make your return at the store of the Ramón Sánchez-Pizjuán Stadium. Where they will give you a return receipt. For this you must present the articles and a copy of your order. Which may also present on mobile screen.

How long does it take for the return amount to arrive?

Whether it is sent to our facilities or if the return has been made in the physical store, the refund will be made using the same form of payment selected in the online store (Paypal or Credit Card). Within 48-72 working hours since we receive the items.

What items do not have a return?
Disks, CDs, games, computer equipment and stationery will only be returned in the event that they are judged to be defective. Similarly, items personalized to the buyer's taste (eg silk-screened or personalized shirts), stockings, as well as underwear, for hygiene reasons, will only be returned in the event that they are judged to be defective.

Why do not I return the shipping costs on the return?

The refund will only be made for the amount of the items returned from the purchase, since the shipping costs are considered a product already consumed by the customer.

What should I do if I have received a defective or defective item?

You should visit the following LINK and follow the steps indicated by it.

I want to make a change to my delivery address.
You should visit the following LINK and follow the steps indicated by it.

What should I do if I have received the wrong size or item?
You should visit the following LINK and follow the steps indicated by it.

Can I make a change of size or item?

Changes of items are only allowed in the physical store of the Ramón Sánchez-Pizjuán Stadium. If you can't go to the store you should visit the following LINK and follow the steps that it indicates, so that we can make the money back.

What should I do if my order has not arrived?

You should visit the following LINK and follow the steps indicated by it, where we will indicate your SEUR tracking number.

Remember that in the My account section you  can see the status of your orders as well as the reference and data of all your purchases.


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